FAQ

Where does Judy Living ship?

We currently ship only within the United States.

At this time, we do not offer international shipping.

How much does shipping cost?

Shipping is free on all eligible orders within the United States.

There is no standard shipping charge added to qualifying orders.

How long does delivery take?

Our estimated delivery timeframe is 3–6 business days in total.

This includes:

  • 1–2 business days for order processing and handling

  • 2–4 business days for transit

Delivery times may occasionally vary due to carrier delays, weather, holidays, or other circumstances outside our control.

How can I track my order?

Once your order has shipped, tracking information will be sent to the email address used at checkout when tracking is available.

Please allow some time after shipment for the carrier's tracking system to update.

Can I change my shipping address after placing an order?

If you notice an error in your shipping address, contact us as soon as possible at contact@judyliving.shop.

We will do our best to update the address before shipment, but we cannot guarantee changes once the order has entered processing or has already been dispatched.

What payment methods do you accept?

Available payment methods may include:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Discover

  • Google Pay

  • Apple Pay

The payment options currently available will be shown during checkout.

What currency are prices shown in?

All prices on our website are displayed in U.S. dollars (USD).

Can I return an item?

Yes.

We accept returns for both defective and non-defective products within 30 days of delivery.

Eligible returns are accepted by mail.

Is return shipping free?

Yes.

Eligible returns include free return shipping.

A prepaid return label is provided in accordance with our Return & Refund Policy.

Do you charge a restocking fee?

No.

We do not charge restocking fees for eligible returns.

Do you accept exchanges?

Yes.

We accept exchanges for eligible products within the applicable 30-day return period.

To request an exchange, contact us at contact@judyliving.shop.

How long does it take to receive a refund?

Once your eligible return has been received and inspected, approved refunds are processed to your original payment method within 5 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

What should I do if my order arrives damaged?

Please contact us as soon as possible at contact@judyliving.shop.

Include:

  • Your order number

  • A description of the issue

  • Photos of the product

  • Photos of the packaging, when applicable

Our customer service team will review the issue and provide the appropriate next steps.

What if I receive the wrong product?

If you receive an incorrect product, contact us at contact@judyliving.shop and include your order number and details of the item received.

We will review your request and assist with the appropriate replacement, return, exchange, or refund.

What if my package is delayed?

If your order has not arrived within the estimated 3–6 business day delivery period, please check the tracking information first.

If you still need assistance, contact us at contact@judyliving.shop with your order number.

What if tracking says delivered but I cannot find my package?

We recommend:

  1. Checking around your delivery area.

  2. Asking other members of your household.

  3. Confirming the shipping address on your order.

  4. Reviewing the carrier's tracking information.

If the package still cannot be located, contact us and we will help review the shipment.

Will my plant look exactly like the product photo?

Because plants are natural products, each plant may vary slightly in:

  • Size

  • Shape

  • Color

  • Leaf pattern

  • Variegation

  • Growth

We make reasonable efforts to accurately represent our plants, but natural variation is normal.

How should I contact Judy Living?

You can reach us through the following contact details:

Judy Living
5927 Crape Myrtle Lane
Charlotte, North Carolina 28216-1411
United States

Email: contact@judyliving.shop
Phone: +1 980 331 2832
Website: https://judyliving.shop

For order-related questions, please include your order number so we can assist you more efficiently.