Terms of service
These Terms & Conditions ("Terms") govern purchases made through the Judy Living online store. By accessing our website or placing an order, you agree to these Terms.
Please review them carefully before completing your purchase.
1. Business Information
This online store is operated by:
Judy Living
5927 Crape Myrtle Lane
Charlotte, North Carolina 28216-1411
United States
Email: contact@judyliving.shop
Phone: +1 980 331 2832
Website: https://judyliving.shop
If you have questions about these Terms, your order, or our services, please contact us using the information above.
2. Eligibility and Orders
By placing an order through our website, you confirm that:
-
The information you provide is accurate and complete.
-
You are authorized to use the payment method selected at checkout.
-
You are legally permitted to enter into the transaction.
After an order is submitted, you will normally receive an order confirmation by email.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
-
Payment authorization problems
-
Incorrect pricing or product information
-
Suspected fraud
-
Product availability issues
-
Incorrect or incomplete shipping information
If we cancel an order after payment has already been collected, the applicable amount will be refunded to the original payment method.
3. Products and Availability
We make reasonable efforts to ensure that product descriptions, images, availability, and prices displayed on our website are accurate.
Because Judy Living sells plants and other natural products, individual plants may vary slightly in appearance, including differences in:
-
Size
-
Shape
-
Leaf pattern
-
Variegation
-
Color
-
Growth
These natural variations do not necessarily indicate that a product is defective.
Product availability may change without notice.
4. Prices
All prices on our website are displayed in U.S. dollars (USD).
Applicable taxes, where required, will be calculated or displayed during checkout.
We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order and issue a refund.
5. Payment
Available payment methods are displayed during checkout and may include:
-
Visa
-
Mastercard
-
Maestro
-
American Express
-
Discover
-
Google Pay
-
Apple Pay
Payment must be successfully authorized before an order can be processed.
Payment services may be provided by third-party payment processors subject to their own terms and privacy practices.
6. Shipping
We currently ship only within the United States.
Shipping Cost
Shipping is free on all eligible orders within the United States.
There is no standard shipping charge added to qualifying orders.
Order Handling
Orders are generally processed within:
1–2 business days
Transit Time
After dispatch, estimated transit time is:
2–4 business days
Estimated Total Delivery Time
The estimated total delivery timeframe is therefore:
3–6 business days
Delivery estimates begin after a successfully placed and paid order and may be affected by weekends, holidays, weather, carrier disruptions, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
7. Order Tracking
When tracking information is available, it may be sent to the email address provided during checkout.
Tracking updates are provided by the shipping carrier and may occasionally take time to appear after an order has been dispatched.
8. Returns
Judy Living accepts returns for both defective and non-defective products.
Customers may request a return within 30 days of delivery.
Eligible returns are accepted by mail.
A prepaid return label is provided free of charge, and Judy Living does not charge a restocking fee for eligible returns.
Customers should follow the instructions contained in our Refund & Return Policy when returning a product.
9. Exchanges
We accept exchanges for eligible products within the applicable 30-day return period.
To request an exchange, contact:
Please include your order number and details of the product you wish to exchange.
10. Refunds
After an eligible returned product has been received and inspected, approved refunds will be issued to the original payment method within 5 business days.
Financial institutions and payment providers may require additional processing time before the refund appears in your account.
For complete information regarding returns, refunds, exchanges, and eligibility requirements, please refer to our Refund & Return Policy.
11. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us at:
Please provide your order number and, where appropriate, photographs showing the issue.
We will review the information and provide appropriate return, replacement, exchange, or refund instructions.
12. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled once processing or shipment has begun.
If an order has already shipped, our standard return policy will apply.
13. Risk of Loss
Responsibility for products transfers in accordance with applicable law and the delivery arrangements applicable to your order.
If your shipment appears lost or damaged during transit, please contact our customer service team so we can review the shipment with the carrier.
14. Intellectual Property
Unless otherwise stated, content available through the Judy Living website, including text, branding, graphics, website design, and original content, is owned by or licensed to Judy Living and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization.
15. Website Use
You agree not to use our website:
-
For unlawful or fraudulent purposes
-
To interfere with website security or functionality
-
To attempt unauthorized access to systems or customer information
-
To distribute malicious software or harmful code
-
In any manner that violates applicable law
We reserve the right to restrict access where reasonably necessary to protect our website, customers, or business.
16. Third-Party Services
Our website may rely on third-party services, including ecommerce, payment, shipping, analytics, or other technology providers.
We are not responsible for third-party services beyond the extent required under applicable law.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Judy Living will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or products.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or any rights provided to consumers under applicable law.
18. Consumer Rights
Nothing in these Terms is intended to remove or restrict any rights that customers may have under applicable federal or state consumer protection laws.
Where mandatory consumer protection laws apply, those laws will take precedence over any conflicting provision in these Terms.
19. Dispute Resolution
If you have a concern regarding an order or these Terms, we encourage you to contact us first so that we can attempt to resolve the issue directly.
Contact:
Email: contact@judyliving.shop
Phone: +1 980 331 2832
If a dispute cannot be resolved directly, either party may pursue the remedies available under applicable law.
20. Governing Law
These Terms are governed by applicable laws of the United States and, where applicable, the laws of the State of North Carolina, without limiting any mandatory consumer protections available under applicable law.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect.
22. Changes to These Terms
We may update these Terms periodically to reflect changes to our services, business practices, or applicable legal requirements.
Any updated Terms will be published on this website.
23. Contact Us
For questions regarding these Terms or your order, contact:
Judy Living
5927 Crape Myrtle Lane
Charlotte, North Carolina 28216-1411
United States
Email: contact@judyliving.shop
Phone: +1 980 331 2832
Website: https://judyliving.shop