Shipping policy

At Judy Living, we want your shopping experience to be simple and transparent from the moment you place your order until it arrives at your address.

This Shipping Policy explains our order processing times, delivery estimates, shipping costs, tracking, and what to do if you experience a delivery issue.

Order Processing & Handling Time

Once your order has been placed and payment has been successfully confirmed, we begin preparing it for shipment.

Orders are typically processed and handed over to the shipping carrier within:

1–2 business days

Business days do not include weekends or U.S. public holidays.

Handling time is separate from the transit time described below.

Transit Time

After your order has been dispatched, estimated transit time is:

2–4 business days

Transit times may vary slightly depending on your delivery location, weather conditions, carrier operations, or other circumstances outside our reasonable control.

Estimated Total Delivery Time

Our estimated total delivery timeframe is:

3–6 business days

This includes:

  • 1–2 business days for order processing and handling

  • 2–4 business days for transit

Delivery estimates begin once your order and payment have been successfully confirmed.

Shipping Destinations

We currently ship only to addresses within the United States.

We do not currently offer international shipping.

Orders placed with a delivery address outside the United States cannot be fulfilled.

Shipping Costs

We offer free shipping on all eligible orders within the United States.

Shipping cost: $0 USD

There is no standard shipping charge added to qualifying U.S. orders.

Any applicable order and shipping information will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided at checkout when tracking is available.

The tracking information may include:

  • Your tracking number

  • A link to the carrier's tracking page

  • Current shipment status

  • Estimated delivery information

Please allow some time after dispatch for the carrier's tracking system to update.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please verify:

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State

  • ZIP code

If you notice an error after placing your order, contact us as soon as possible at contact@judyliving.shop.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once the order has entered processing or has already been dispatched.

Delayed Shipments

Although most orders arrive within the estimated 3–6 business day timeframe, occasional delays may occur due to circumstances such as:

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete delivery information

If your order has not arrived within the expected timeframe, please contact our customer service team.

Lost Packages

If tracking indicates that your order has been delivered but you cannot locate it, please first:

  1. Check around your property and delivery area.

  2. Confirm that nobody else at your address accepted the package.

  3. Review the shipping address provided with your order.

  4. Check the carrier's tracking information.

If you still cannot locate your order, contact us and provide your order number and relevant tracking details.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at:

contact@judyliving.shop

Please include:

  • Your order number

  • A description of the damage

  • Photographs of the product

  • Photographs of the shipping packaging, when available

Our customer service team will review the issue and provide the appropriate next steps.

Incorrect Orders

If you receive the wrong product or an incorrect order, please contact us at contact@judyliving.shop with your order number and details of the issue.

We will review the situation and provide appropriate instructions for a replacement, return, exchange, or refund where applicable.

Returns

Shipping-related returns are subject to our Refund & Return Policy.

Eligible returns are accepted within 30 days of delivery, and Judy Living provides free return shipping for approved returns in accordance with our return policy.

Contact Us

If you have questions about shipping, tracking, or delivery, please contact:

Judy Living
5927 Crape Myrtle Lane
Charlotte, North Carolina 28216-1411
United States

Email: contact@judyliving.shop
Phone: +1 980 331 2832
Website: https://judyliving.shop