Warranty Policy
This Warranty Policy explains how Judy Living handles products that arrive defective, damaged, or materially different from their description.
This policy works alongside our Refund & Return Policy and does not limit any rights you may have under applicable federal or state consumer protection laws.
Defective or Non-Conforming Products
If a product you receive is defective, damaged, or materially different from what was described at the time of purchase, please contact us as soon as possible.
Depending on the circumstances, an appropriate resolution may include:
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Replacement of the affected product
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Exchange for an equivalent product
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Refund to the original payment method
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Another reasonable remedy where appropriate
The remedy available may depend on the nature of the issue, product availability, and applicable law.
Natural Plant Variations
Because Judy Living sells plants and other natural products, individual plants may vary in appearance.
Normal variations may include differences in:
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Size
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Leaf shape
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Color
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Variegation
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Growth pattern
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Number or position of leaves
These natural variations are generally not considered defects when the product otherwise corresponds to its description.
Manufacturer Warranties
Certain products may include a separate warranty provided directly by the manufacturer.
Where a manufacturer warranty applies, it is subject to the manufacturer's own terms, conditions, limitations, and claim procedures.
Any applicable manufacturer warranty is separate from the return, refund, or other rights provided by Judy Living or applicable law.
Warranty Claims vs. Standard Returns
A warranty or defective-product claim is different from a standard return.
Defective or Damaged Products
If the product is defective, damaged, incorrect, or materially not as described, please contact us so we can review the issue and provide the appropriate solution.
Standard Returns
We also accept eligible returns for both defective and non-defective products within 30 days of delivery.
Eligible returns include:
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Free return shipping
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A prepaid return label
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No restocking fee
For complete details, please review our Refund & Return Policy.
Reporting a Defective or Damaged Product
If you believe your order contains a defective, damaged, or incorrect product, contact us at:
Please include:
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Your order number
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A clear description of the issue
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Photos of the product
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Photos of the packaging, when relevant
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Video of the issue, if helpful and applicable
Providing this information helps us review your request more efficiently.
Review of Claims
Once we receive the relevant information, our customer service team will review your claim.
We may request additional information where reasonably necessary to understand the issue.
If the claim is approved, we will provide instructions regarding the applicable replacement, exchange, return, or refund.
Refund Processing
If a refund is approved, it will be issued to the original payment method.
Approved refunds are processed within 5 business days after the applicable return has been received and inspected when a return is required.
Your bank or payment provider may require additional time to display the refund in your account.
Consumer Rights
Nothing in this Warranty Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable federal or state law.
Where mandatory consumer protection laws provide additional rights, those rights continue to apply.
Contact Us
For warranty, defective-product, or damaged-order questions, please contact:
Judy Living
5927 Crape Myrtle Lane
Charlotte, North Carolina 28216-1411
United States
Email: contact@judyliving.shop
Phone: +1 980 331 2832
Website: https://judyliving.shop