Refund policy

At Judy Living, we want you to be satisfied with your purchase. We accept returns and exchanges for both defective and non-defective products under the conditions described below.

30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

Returns requested more than 30 days after delivery are not eligible for return.

Return Eligibility

We accept returns for both:

  • Defective or damaged products

  • Non-defective products

To qualify for a return, the product should be returned in the same condition in which it was received and, whenever possible, in its original packaging.

Please include all items and packaging originally supplied with your order.

How to Return Your Order

Returns are accepted by mail.

To start a return:

  1. Contact us at contact@judyliving.shop and include your order number and the product you would like to return.

  2. Follow the return instructions provided by our customer service team.

  3. Use the prepaid return label included with your package.

  4. Securely package the product and send it back using the provided return label.

If you cannot locate your return label, contact us at contact@judyliving.shop and we will assist you.

Return Shipping Costs

Return shipping is free of charge.

A prepaid return label is provided, and customers are not required to pay return shipping fees for eligible returns.

Restocking Fees

We do not charge any restocking fees.

There are no additional handling or restocking charges for approved returns.

Exchanges

We accept exchanges within 30 days of delivery.

If you would prefer an exchange instead of a refund, contact us at contact@judyliving.shop with your order number and the details of the item you would like to exchange.

Our customer service team will provide the necessary instructions.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at contact@judyliving.shop.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging when applicable

We will review the request and provide return or exchange instructions.

Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If approved, your refund will be issued to your original payment method within 5 business days.

Your bank, credit card company, or payment provider may require additional time to display the refund in your account after it has been processed by us.

Original Shipping Charges

We currently offer free shipping within the United States, so there are no standard outbound shipping charges to deduct from eligible refunds.

Contact Us

If you have questions about a return, exchange, or refund, please contact us:

Judy Living
5927 Crape Myrtle Lane
Charlotte, North Carolina 28216-1411
United States

Email: contact@judyliving.shop
Phone: +1 980 331 2832
Website: https://judyliving.shop

Our customer service team will assist you with your return or exchange request.